Job description
A telecaller is a professional who is responsible for making outbound calls to customers and clients with the aim of selling a product or service, offering customer support, or providing information. Here are some typical job descriptions, roles, and responsibilities of a telecaller:
Job Description:
- Making outbound calls to customers and clients to promote products and services.
- Identifying potential clients and customers and assessing their needs.
- Recording and maintaining accurate customer information and call records.
- Following up on customer inquiries and concerns.
- Achieving daily, weekly, and monthly sales targets.
- Generating leads through cold calling and other marketing techniques.
- Providing information about products and services to customers and clients.
- Handling customer complaints and resolving them effectively.
- Maintaining a positive and professional attitude at all times.
Roles and Responsibilities:
- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the database.
- Take and process orders in an accurate manner.
- Handle grievances to preserve the company’s reputation.
- Keep records of calls and sales and note useful information.
- Stay updated with the company’s products/services and pricing.
- Meet daily/weekly/monthly sales targets.
Overall, the job of a telecaller requires excellent communication skills, a positive attitude, and the ability to work under pressure. A successful telecaller is one who can build rapport with customers, identify their needs, and offer them the right product or service.
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹12,000.00 - ₹14,000.00 per month
Schedule:
- Day shift
- Flexible shift
- Morning shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
