Tele Caller Executive [India]


 

Job description

A telecaller is a professional who is responsible for making outbound calls to customers and clients with the aim of selling a product or service, offering customer support, or providing information. Here are some typical job descriptions, roles, and responsibilities of a telecaller:

Job Description:

  • Making outbound calls to customers and clients to promote products and services.
  • Identifying potential clients and customers and assessing their needs.
  • Recording and maintaining accurate customer information and call records.
  • Following up on customer inquiries and concerns.
  • Achieving daily, weekly, and monthly sales targets.
  • Generating leads through cold calling and other marketing techniques.
  • Providing information about products and services to customers and clients.
  • Handling customer complaints and resolving them effectively.
  • Maintaining a positive and professional attitude at all times.

Roles and Responsibilities:

  • Contact potential or existing customers to inform them about a product or service using scripts.
  • Answer questions about products or the company.
  • Ask questions to understand customer requirements and close sales.
  • Direct prospects to the field sales team when needed.
  • Enter and update customer information in the database.
  • Take and process orders in an accurate manner.
  • Handle grievances to preserve the company’s reputation.
  • Keep records of calls and sales and note useful information.
  • Stay updated with the company’s products/services and pricing.
  • Meet daily/weekly/monthly sales targets.

Overall, the job of a telecaller requires excellent communication skills, a positive attitude, and the ability to work under pressure. A successful telecaller is one who can build rapport with customers, identify their needs, and offer them the right product or service.

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹12,000.00 - ₹14,000.00 per month

Schedule:

  • Day shift
  • Flexible shift
  • Morning shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical support: 1 year (Preferred)
  • total work: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)


 

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