WHO WE ARE:
Xactus (pronounced ‘Zac-tus’) is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. With 12 operation centers across the U.S., Xactus works closely with our clients to digitally integrate a 360° approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy – while also closing more loans more quickly with greater profitability.
We provide a friendly work environment while also providing many opportunities for you to enhance your skills. We have a top-notch financial leadership team who prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team!
WHO YOU ARE:
You are a career-minded, driven individual who is looking for a position that challenges you and supports your professional development.
THE BENEFITS WE OFFER:
A friendly, supportive environment which is highly rated by Xactus employees. Feedback from our employees says: “The people I work with treat each other with respect,” “I feel accepted by my coworkers” and “The person I report to cares about me as a person.”
Health, vision and dental insurances, college tuition benefit, bonus programs, fitness reimbursement and other healthy life-style programs, Maternity and paternity leave, 401k plan, short and long-term disability, life Insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more!
SUMMARY: The Verification of Employment Representative (VOE) is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and services as well as communicating effectively with team members within the Verification of Employment Department.
ESSENTIAL FUNCTIONS:
The following is a list of essential functions, which are subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function based on business needs or at its sole discretion.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Accurately verify employment history for borrowers by following all policies and procedures
- Analyze data to spot anomalies with the returned verifications.
- Respond to incoming calls and e-requests timely and accurately.
- Meet productivity and quality goals set by the department.
- Follows all workflows and appropriately document orders.
- Provides timely and accurate information to incoming customer calls/electronic requests.
- Assists other team members as needed.
- Participates in skills training, as requested.
- Adheres to, and maintains compliance with, all Federal, State, and local laws and Universal policies and procedures.
- Ensures safety and confidentiality of Employees, property, and data.
- Performs other related duties as required and assigned.
