Role purpose:
Dedicated technical support contact point for the VIP Corporate customers for Fixed, Cloud & ICT services.
Key accountabilities and decision ownership:
- Call reception for Fixed, Cloud & ICT technical issues reported by VIP Corporate customers.
- Proactive monitoring for Fixed, Cloud & ICT services of the VIP Corporate customers.
- 1st level technical troubleshooting on all Fixed, Cloud and ICT services of the VIP Corporate customers.
- Periodic update of the VIP Corporate customers on the progress of the open technical issues.
- Coordinating Security checks on Customer’s infrastructure.
- Prepare reports and action plans in the event that a security breech does occur
- Monitor the network and provide early warning of abnormalities or problems
- SLA monitoring & management escalation to prevent SLA violations for the VIP Corporate customers.
- Reporting analysis & chronic issues identification
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Core competencies and experience:- At least 4 years of experience in Corporate Technical Support on Fixed services
- Excellent communication skills
- Excellent technical skills on Fixed, Cloud & ICT services
- Experience with vulnerability scanning solutions.
- Proficiency with security software.
- Customer obsessed – emphasis on quality
- Time management & problem analysis skills
- Team player
- High levels of self-motivation & “can do” attitude
Must have technical and professional qualifications:
- University or College degree
- Excellent knowledge in xDSL technology and DSLAMs
- Excellent knowledge in VoIP
- Very good level of Greek and English language (oral and written)
- Excellent knowledge in MS Office
What's in it for you:
- Competitive pay, bonus & remuneration package
- Private Health & Medical Insurance
- Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad
- Remote work equipment to help you create a comfortable, ergonomic workspace at home
- Unlimited access to learning resources and trainings
- Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
- Spirit of Vodafone Day: one day each quarter dedicated to your personal development
- Extra days off: Vodafone Day, Family Day, Volunteering Day
- Needless to say, we cater for your communication wherever you are
- Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
- Special employee offers and discounts
#LI-Hybrid #Vodafonespirit #Togetherwecan
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