We’re seeking a Functional Analyst – Ecommerce and Customer Experience Domain, to analyze and document needs for software applications and technology solutions by recording functional requirements of users and converting those into functional specifications in order to guide the creation of software applications and supporting non-functional requirements for technology solutions that match the needs of the customer.
YOUR ROLE AND RESPONSIBILITIES
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- Collect, understand and document the processes in the Ecommerce and Customer Experience Domain, launch to market and order to cash flows and specify the supporting technical processes
- Carry out feasibility studies and risk analysis to prove the developed solutions
- Present results to the various stakeholders
- Drive the squad in its understanding of all requirements and user stories in order to make sure that the squad can make an accurate and realistic estimate of the story
- Assist the product owner and project leader in the functional area by providing follow-up and guidance of programming and implementation of new or modified programs or applications to ensure proper execution
- Design future proof functional solutions that take into account the global context of all different business lines in order to have a solid basis for future implementations.
- Update and maintain professional knowledge and demonstrate up-to-date expertise on the company processes within the assigned functional domain in order to do profound research and recommend solutions and improvements for the benefit of the organization.
- Effective written and verbal communication and interpersonal skills with a proven ability to communicate technical information to individuals with non-technical backgrounds/experience; facilitating discovery sessions and alignment discussions
- Proven ability to collaborate in an effective, positive manner with employees at all levels across the organization
- Attention to detail with proficient organization and time management skills
- Knowledge and/or experience working in an Agile/Scrum/KANBAN SDLC environment
- Willingness and ability to travel up to 10%-20% internationally
HOW TO SUCCEED / YOUR PROFILE
- Bachelor or master degree in Business, Information Technology, Management, Business Administration, or applicable experience.
- Two + years’ experience performing a substantially similar role working functional analysis or business process management
- Demonstrated knowledge of Ecommerce systems and customer journeys and willingness to learn E2E processes and technology components
- Proven track record in business analysis, planning, implementing, and communicating technical information
- Ability to handle multiple projects and changes quickly and effectively
- Proficiency in office suite products such as Google or Microsoft as well as project management tools such as JIRA and Confluence
- Familiarity with good software development principles such as INVEST and SOLID
- Proven experience and demonstrated ability to exercise discretion and maintain strict confidentiality
WHAT'S IN IT FOR YOU
- A competitive salary with benefits such as meal vouchers, car, insurance, ....
- Flexible working hours and a healthy work-life balance.
- 20 paid vacation days and 12 WTR days.
- An easily accessible work location, no traffic congestion.
- Lots of support and an encouraging team of co-workers.
- An infectious ‘We Are One’ can-do mentality.
- A people-centric culture where your fitness and mental well-being matter.
- Access to LinkedIn Learning and many in-house and external training courses.
- Hybrid work schedule
- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external
- training courses
- Easily accessible office location (lease your e-bike through TVH!)
- On-site restaurant, café, pre-school, fitness/social area, employee gardens and more.
- Sports facilities and lunch breaks in TVH Park, the company’s green zone.
PEOPLE ARE AT OUR HEART
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect,
kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome
differences and celebrate new ideas.
ABOUT TVH
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and
agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-
known for its unstoppable craving for innovation.
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