Call Center Representative [United States]

 

Summary:

Under minimum supervision, the Call Center Representative performs specialized clerical duties which require frequent exercise of independent judgment and a thorough understanding of applicable procedures. The Call Center Representative I is a full-time, non-exempt position, with a work schedule of Monday through Friday, 8:00 AM – 5:00 PM. Schedule is dependent on department needs; periodic overtime may be needed during peak periods.

Knowledge and Skills:

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• Provide excellent customer service to all CSAC stakeholders.
• Complete data entry tasks (eflows) in a timely basis ensuring quality and quantity are at acceptable levels.
• On occasion, assist other departments with special projects as needed, help open mail, sort, and validate information coming into the department, assist with auditing scanned documents.
• Communicate effectively with participants, staff, local unions, and SWRCC at all times.
• Provide and obtain participant information.
• Possesses effective communication skills to manage and resolve participant complaints.
• Follow up on participants calls where necessary.
• Document all call information according to operating procedures.

Required Qualifications and Skills:

• Working knowledge in Microsoft applications.
• Knowledge of “8x8” telephone system is preferred but not mandatory
• Professional appearance and demeanor
• Excellent telephone etiquette, “people skills,” written and verbal communication skills
• Bilingual in English and Spanish is required
• 1-2 years related experience. Knowledge working in a call center or participants service environment is preferred.
• Excellent organizational skills and detail oriented.

NOTE: The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer.

Carpenters Southwest Administrative Corporation (CSAC) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CSAC are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. CSAC will not tolerate discrimination or harassment based on any of these characteristics. CSAC encourages applicants of all ages.

Carpenters Southwest Administrative Corporation will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Job Type: Full-time

Pay: $22.09 - $25.28 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
During interview process and until further notice, CSAC is implementing COVID restrictions on employees and will be following all state and local mandates regarding COVID-19.

Experience:

• Customer Service: 2 years (Preferred)
• Call Center or related: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person

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