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Job summary
Our Client a top luxury fashion brand is looking for a Client Advisor to join them
Job Responsibilities
- Act as a Brand ambassador.
- Ensure an exceptional and personalized Client Experience by service with a “Client Centric” approach.
- Master and respect Brands’ E-commerce and Retail Excellence standards and policies.
- Master and respect Brands’ tone of voice in all communications with the Clients.
- Master Brands’ products and DNA.
- Ensure a unique and customized client experience.
- Follow-up and liaise with other departments to meet Client requests.
- Gather Client feedbacks and requests to support a continuous improvement of the Client experience and enrich the Group’s strategy.
- Understand individual and team KPIs.
Experience requirements
- Sensibility to the Luxury world, enthusiasm for the Brands and products
- Good General Knowledge
- Resistance to stress
- Commercial mindset
- Team spirit, dynamic, flexible, autonomy, positive and smiling attitude, professionalism
- A strong customer service and problem solving orientation, Patience, Diplomacy and Listening skills
- Persuasiveness, with the ability to soothe unhappy customers and to persuade them to retain services or make further purchases
- Fluent in English
Education requirements
If you are ready to join this exciting opportunity, please click on the APPLY BUTTON, alternatively, you can contact Ms. My via email to my.le@adecco.com or +84 869917419 for immediate consideration.
Contact Person
My Le
Adecco
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