Vanongo is an AI-powered last-mile logistics platform that enables transparent and precise delivery for merchants and fleets for sales increase. Focus on the post-checkout part of the journey provides upsell capabilities during the delivery.
Vanongo brings consumer-centric tech to the world of urban last-mile delivery.
We focus on: enabling transparent and precise delivery for merchants and fleets for sales increase making post-checkout part of the journey and enabling upsell capabilities during the delivery.
About the role: the main responsibility is to take care about our clients as about your friends. You will be a liaison between our clients (e-commerce/retail companies or manufacturers), customers who are common with our B2B clients, and fleet managers (people who are responsible for everything connected with drivers).
Recruitment process.
Step 1: Screening interview with a recruiter (30 min).
Step 2: Technical interview with Senior Customer Support and COO (60 min, eng/ukr).
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Responsibilities:
- Taking care of maintaining and developing relationships with clients and subcontractors.
- Routes design and control.
- Maintaining contact and cooperation with other company departments in the field of transport orders.
- Continuously communication and improvement of cooperation with clients.
- Participation in organizing drivers’ schedules and shifts.
- Daily registering problem cases (claims management) and informing/escalating to the internal team.
- Client account management.
- Cooperation with product team and API connection.
Excellent English communication skills, both written and spoken.- 1+ years experience in logistics or e-commerce operations (customer support, account management, partner management).
- You are empathic and communicate proactively, fast, and politely.
- You are a confident user of MS Office & PC in general.
Additional Information
In return, we guarantee:
- A chance to shape the product as we actively develop.
- An open and transparent work environment that utilizes OKRs methodology.
- Autonomy to achieve common goals without micromanagement.
- Opportunities for personal and professional development.
- A dynamic and diverse team with unique backgrounds and interests!
- Generous time off including 20 days of Vacation and 25 days of Sick leave, 3 Days off, and 2 Days for Self Development.
