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Band 3
Job overview
This post will be working as part of the preoperative team based across 2 sites. The role is on a busy unit and the expectation is that a uniform will be worn and the candidate may be expected to cover reception areas on occasion.
You will provide high quality admin and clerical support in the form of booking pre-operative and anaesthetic appointments using electronic booking systems.
You will have the ability to use initiative and judgement in dealing with non-routine enquiries and situations. You will use your ability to exercise judgement and initiative when dealing with urgent enquiries and knowing when to escalate.
You will liaise closely with our service users and link with our many departments involved in providing timely appointments for patients.
Main duties of the job
In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.
Be responsible for arranging follow up appointments
Using Medway PAS arrange appointments
Reduce and cancel clinics
Arrange transport
Ensure RTT data is accurate at all times
Deal appropriately with enquiries
Manage the demand and capacity within the standard operating practice
Highlight any capacity issues that arise
Ensure all referrals are booked in a timely manner meeting the department KPIs
Print appointment letters as necessary
Contact patients by telephone to ensure patients are aware of their appointments
Keep personal data updated and be able to advise patients
Notify Outpatient Co-ordinator of any patients who fail to attend their appointment
Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times
Be able to competently use Medway PAS and other information technology systems
Keep training up to date
Maintain tidy, safe working environment
Present a professional, polite and courteous attitude at all times
Undertake any other duties, which may reasonably be required
Working for our organisation
Working for your organisation
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Please refer to the job description and person specification attached to the advert for the full details.
This will be a cross-site role.
Person specification
Training And Qualifications
Essential criteria
- To be educated to ‘O’ level, GCSE or equivalent standard
- EDCL or equivalent including English at Grade C
- NVQ Level 3 or equivalent
Experience
Essential criteria
- Previous experience in an office environment
- Knowledge of hospital IT systems, e.g. Medway PAS,
- Understanding of the importance of confidentiality
Desirable criteria
- Knowledge of hospital IT systems, e.g. Medway PAS, Notis
- Knowledge of outpatient work
- Customer Service focused role
Communication and Relationship skills
Essential criteria
- Excellent communication skills with the ability to Communicate with staff and the public at all levels
- Ability to work as part of a team and quickly adapt to Changing situations
- Able to be empathetic and build rapport with patients
Analytical and Judgement skills
Essential criteria
- Able to use judgement to make decisions in order to solve problems/enquiries
- Ability to deal logically with quite complex issues, and deal with these in a professional manner
- Works in line with organisational goals and objectives
- Works with standard procedures and in line with TrustPolicies
Planning and Organisation skills
Essential criteria
- Ability to prioritise workload and use own initiative
- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
Desirable criteria
- Able to use systems to condense clinic lists
Physical skills
Essential criteria
- Be able to stand/walk for prolonged periods
- Frequent use of VDU equipment
Other Requirements
Essential criteria
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Remains calm and co-operative under pressure or in difficult and uncertain situations
- • Gives consistent and stable performance under pressure • Ability to work across all sites
___________________________________________________________________________________
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
ID and Right to work checks: NUH authenticate ID and right to work documentation such as passports, visas and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
