First Direct Couriers are seeking a Telephonist for our busy office based in Dublin 7. Monday to Friday 9am-5.30pm.
Job Description: receiving all incoming calls from clients, processing and issuing jobs and addressing any query a client may have.
Principal Duties & Responsibilities:
· To take all telephone & email bookings. Get full details of the pick up and delivery address. To screen all calls coming in and forward to the relevant person or department.
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· To work with the Base controllers in relaying any possible delays that might emerge during the course of the day.
· Answer any query a client might have in relation to a particular job.
· To assist in POD (signature) retrieval, where possible over the phone.
Selection Criteria/Person Specification:
Excellent communication skills.
Excellent customer service.
Excellent interaction with all levels of the company.
Excellent telephone manner.
Excellent keyboard skills.
Ability to multitask and strong attention to detail.
Please send your CV to alanodowd@ponyexpress.ie
Job Type: Full-time
Salary: €24,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Dublin, CO. Dublin D07K192: reliably commute or plan to relocate before starting work (required)
Experience:
- Office: 1 year (preferred)
Work authorisation:
- Ireland (preferred)
Work Location: In person
Reference ID: Telephonist
