Under the general direction of the BruinCard Supervisor, the incumbent administers the BruinCard Door Reader program for over 1200 active door readers, executing end-to-end process of door access configuration within the Transact system and liaises with campus partners to onboard new departments. Independently creates tickets via Service Now for technical troubleshooting and ensures door reader issues are completed within service guarantee timeframe. Generates metrics for management on all door reader activity.
Serves as primary contact for inquiries related to use of Transact system and related data. Autonomously works with campus departments to understand business use cases, generate requirements and present to management proposed uses of system. Liaise with BruinCard IT to execute changes upon approval. Coordinates annual Transact system upgrade, monitoring release notes and ensuring system is operating efficiently. Organizes and prioritizes service requests with support from BruinCard Supervisor.
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Provides support to customer service and card production by ensuring card production software is operating efficiently and services customer inquiries and produce cards as needed under the direction of the BruinCard Supervisor.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
8
Records
Qualifications
Required/Preferred
Demonstrate strong interpersonal skills to interact effectively and professionally with students, colleagues, departments, and vendors through various modes of communication.
Required
Excellent writing and verbal communication skills to prepare grammatically correct business correspondence, emails, and reports; and to speak before a small group or on a one-to-one basis to convey complex door access information.
Required
Ability to independently prioritize tasks, organize complex workload to successfully accomplish objectives in a timely manner, multitask, take independent initiative, and operate at high level of efficiency and accuracy in demanding and changing circumstances.
Required
Demonstrated skill in using personal computer business software in Microsoft Office suite (Work, Excel, Access, PowerPoint, and Outlook) to generate spreadsheets, presentations, schedules, queries, memoranda, and forms.
Required
Demonstrated skill in card production and door access management software with ability to troubleshoot system issues and accurately input configurations based on business needs.
Required
Demonstrated ability to work with technical staff to participate in system testing, monitoring, and maintenance.
Required
Skill in analyzing information, problems, situations, practices, or procedures to resolve discrepancies related to door access and card transactions. Identify relevant concerns or factors, patterns, tendencies and relationships, formulate logical and objective conclusions, and recognize alternatives and their implications.
Required
Ability to maintain confidential records and strictly confidential information, and exercise good judgment.
Required
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
08-13-2023
External Posting Date:
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