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Responsibilities
· Excellent knowledge of call centre procedures
· Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
· Expertise in Quality Assurance
· Should be a friendly, approachable individual with effective teaching and communication skills.
· Observing the daily operations of call centre employees and identifying any areas of improvement.
Liaising with team leaders and managers to conduct on-the-job coaching
REQUIREMENTS:
· A bachelor's degree in Human resources, or a related field.
· Additional certification in business leadership, eLearning software, or adult education and training is preferred.
· Good Man management skills
· Good learning techniques
· At least 4 years’ experience working as a call centre trainer or team leader.
· Familiarity with learning management systems
· Excellent knowledge of sales techniques and customer service best practices.
· Strong teaching abilities and mentoring skills.
· Good communication, interpersonal, and conflict resolution skills.
Ability to provide leadership to personnel in a fast-paced and stressful work environment
Job Type: Full-time
Salary: Rs55,000.00 - Rs70,000.00 per month
