Customer Offerings Manager [Australia]

 

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Position Purpose
The purpose of the Customer Offering Manager is to maximize total revenues and margins by developing a market assessment and product strategy to optimize the customers offerings though Amplifon's product & services portfolio. This includes the design and maintenance, portfolio management and pricing / promotion mix strategy and monitoring.

Key Accountabilities and Responsibilities

Design product & services portfolio

• Hearing aids and other products:
  • Design product life cycle and launch of NPDs based on innovation funnel of suppliers (continuous relationship with them); leadership of launch projects in collaboration with other functions: Finance, Sales, Procurement, Audiology, etc.
  • Monitor and optimization of product portfolio
  • Monthly forecast accuracy of product mix, average selling price and discount

Services

• • Define the strategy of bundles service and additional service packs attached to the purchase of Hearing aids to push upselling and generate cross-selling.

Define pricing & promo strategy

• Continuous monitoring of average selling price, discount and margins performance and data analysis to detect issues, areas of improvement and recommending actions
• Monthly price forecasting
• Competition monitoring and reacting
• Promotion and CRM campaigns design to reach ASP target and to push consumer upselling; post-mortem analysis
• Disruptive business model thinking to boost market share and ensure company growth

Pricing execution control in store

• Lead a continuous store systems evolution to always ensure full control on pricing, promotions, and discount execution in store (Key user and liaison with IT function)
• Other tasks as deemed appropriate by Manager

Experience and Qualifications

Essential Qualifications:

• Masters or bachelor's degree in engineering, marketing, business, or related field.

Essential Experience

• Deep experience in pricing and product offering
• Proven track record of multifunctional projects leadership
• Digital knowledge would be very appreciated
• BI experience very appreciated

Skills and Competencies

Soft Skills:

• Alignment to the Amplifon Values
• Excellent written and verbal communication skills
• Ability to manage and prioritise competing demands with a customer-focused and outcomes-cantered approach
• Passionate for results and performance
• Driving innovation and continuous development thinking
• Comfortable dealing with ambiguity
• Entrepreneurial spirit
• Detail and quality focussed

Technical skills:

• Financial and analytical acumen
• High proficiency using MS Office Suite
• Demonstrated understanding of project management, process management, service delivery and PM software

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