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Staffaro, a leading human resources company, is seeking a highly motivated and experienced Customer Success Manager to join our growing team. As a Customer Success Manager, you'll be responsible for ensuring our clients’ satisfaction by working closely with them to understand their needs and providing exceptional support. You’ll be the primary point of contact for clients, responsible for managing and deepening their relationships with Staffaro. You’ll also collaborate with our sales and marketing teams to identify opportunities for growth, and help drive revenue. The ideal candidate will have excellent communication and problem-solving skills, be proactive, and thrive in a fast-paced environment.Responsibilities:
- Build and manage relationships with clients by serving as their primary point of contact
- Understand clients’ needs and provide support, assistance, and solutions as necessary
- Collaborate with internal teams to ensure seamless client onboarding and ongoing support
- Monitor and ensure clients’ satisfaction through regular check-ins, feedback, and surveys
- Identify and develop new opportunities for growth by understanding clients’ evolving needs
- Propose solutions to clients based on their requirements and needs
- Track and report on key performance metrics for clients
- Minimum of 3 years of experience in customer success, account management or sales
- Experience working in human resources or a related industry
- Strong communication, negotiation, and interpersonal skills
- Positive attitude and a willingness to go the extra mile for clients
- Excellent problem-solving and analytical skills
- Strong organizational skills and the ability to manage multiple priorities
- Bachelor's degree or equivalent practical experience
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