FORMULATRIX is a rapidly growing company, head-quartered in the Boston area USA. Founded in 2002, we have since grown to be the global leader in protein crystallization imaging and automation.
Building on our market leading position in Protein Crystallography, we have expanded our product range to include a line of unique microfluidic based liquid handlers and a game-changing digital PCR system. These markets offer the company significant room for growth, and we are looking for an experienced candidate to integrate into our European support team.
This field support engineer position within our European Support Team is a home-office based position in the Düsseldorf, Germany area. It requires a hands-on, detail-oriented person, able to work directly with our customers throughout Europe. This involves on-site installation of sophisticated robotic systems for life-science research, customer training and follow-up support, both from home-office and in the field. The position requires 50%+ overnight travel, potentially on short notice.
Primary Work Responsibilities
- Düsseldorf, Germany area, member of the support team in Europe, reporting to the European Support Manager.
- Service existing systems throughout Europe.
- Customer training and support from home and in the field, via phone, email or remote access tools such as TeamViewer
- Escalate issues to the USA HQ when necessary
- Up to 60% overnight travel
- Record customer interactions and issues in our CRM database
- Maintain and record detailed notes during customer support work
- Follow up with the engineering teams to ensure that issues are addressed and product quality and usability are improved.
- Provide a regular support summary in weekly team meetings.
- Follow up with the engineering teams to ensure that issues are addressed and product quality and usability are improved.
- In-house repair and testing of MANTIS/ µPULSE instruments.
Qualifications
- Bachelor's degree or equivalent in an IT/engineering/robotics discipline.
- Experience with precision automation, robotics, software, microfluidics.
- Experience with digital imaging systems, Lasers and optics.
- Highly proficient with computers, (windows OS), networking and IT related activities.
- Quick learner with good interpersonal skills.
- Native German and excellent English language skills, both written and verbal are essential.
- Experience supporting high value instrumentation in similar environments (e.g. Synchrotron facilities)
- Full Germany drivers license, (car).
- Many of our customers require visitors to show a proof of COVID-19 vaccination. Thus proof of COVID-19 vaccination is a requirement for this position.
Benefits
- Salary and benefits will be competitive with market rates.
- Profit sharing plan for exceptional candidates.
- Personal Performance Bonus
- Pension Contribution
- Car Allowance
How To Apply in Email
To be considered for this position, please email fsejob.eur@formulatrix.com with the words "FSE - Düsseldorf". You must include a copy of your resume, (Word, PDF, plain text or RTF only) and answer the following three questions in the body of your email:
- What are your salary requirements?
- When can you start?
- Will you now or in the future require visa sponsorship?
Job Type: Full-time
Ability to commute/relocate:
- Düsseldorf: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Preferred)
- German (Preferred)
License/Certification:
- Driver's License (Preferred)
Willingness to travel:
- 50% (Preferred)
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