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Job Description
Does it motivate you to work in a company that is a first follower with new IT trends and technologies? Are you customer-oriented in your thinking and can remedy IT errors quickly and efficiently? Can you convey a technical message to both a technical and non-technical audience? Do you thrive in an everyday life with diverse tasks across the organization? Then you might be the Technician, Danfoss is looking for IT Site Support Turkey, Middle East and Africa region.
We are currently looking for a passionate IT Lead Technician to join our international IT Team to increase the service level for our Danfoss Group users located in our Çerkezköy factory while offering remote support to the surrounding branch offices in other countries. This position will be located in Turkey (Tekirdağ) and it comes as a response to business growth in the area.
You will become part of an ambitious and competent team consisting of 5 technically strong colleagues, and together with them you will be a key player in connection with effective problem solving in error situations. As the successful applicant, you will be technically curious, up to date on the latest technologies and able to coordinate tasks and act as a single point of contact.
We value positive attitude, experience and service mindset over diploma or certification.
Ambitious IT technician for second line support You will have direct contact with the end users, who rightly have high expectations of your professional efforts. You will spend most of your time with the end user solving technical challenges at a high level. You handle advice on both hardware, software, networks and applications, and you must be able to coordinate both your own and your colleagues' time as efficiently as possible. As part of your duties, you must:
Job Responsibilities
Responsibilities for this position include, but are not limited to, the following.
- Carry out tasks in error situations, both "Incidents" and "Service Requests”.
- Provide remote IT support for Danfoss users in a client system area (hardware, Windows, MS Office, other software)
- Proactive monitoring of incident and quotes queues.
- Manage users, systems, and permissions.
- Advise and instruct users in IT systems and products.
- Participate in testing and documentation of hardware and software as well as problem analysis. Ensure knowledge creation if needed (knowledge base)
- Participate in IT projects.
- Advise users about products and solutions to requirements.
- Provide solutions that meet the needs of business and users in accordance to Service Level Agreements
- Deliver high quality in solutions and do things right to minimize incidents and problems.
Background & Skills
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
As a person, you are energetic and driven to implement continuous improvements, and you always strive for the perfect solution. You are structured, have strong IT skills, and are able to analyse data and translate results into practical action. You like working in an environment in constant development and thrive on being challenged both personally and professionally.
Motivating team player with system understanding and good communication skills. You have an education and several years' experience as an IT supporter, or other relevant education.
Your collaboration skills are good, and you can communicate with people at all levels. Professionally, you are sharp at analysing processes, procedures, and systems, and you have experience with troubleshooting Windows systems. You motivate and inspire people around you, and it makes you happy when you achieve your goals together. You know that solutions often have to be found quickly, but that it is also important to maintain focus on creating the most possible value for the organization. You bring energy and enthusiasm to your team, who can always count on you. Last but not least, you can go the extra mile - and serve our customers in English.
The ideal candidate possesses these skills.
- Very good communications skills with professional work attitude
- Demonstrates ability for collaboration and team work, also in virtual and international context
- Able to work in a multicultural environment with sensitivity and respect for diversity
- Takes initiative and responsibility
- Ability to handle and prioritize several important tasks simultaneously
- Strong experience with Microsoft Azure, MS Office 365, all Windows OS and ITIL processes will be an asset
- Native in Turkish, fluency in English
Employee Benefits
We are excited to offer you the following benefits with your employment:
- Bonus system
- Possibility to work remotely
- Personal insurance
- Opportunity to join Employee Resource Groups
- Employee Referral Program
- Possibility to work in a global environment, supporting people in different countries
- Professional and personal development
- Opportunity to influence
- Work - life balance
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
