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We are currently looking for a E-Commerce Operation Specialist to join our Nespresso team who is responsible for planning and delivering both technical & commercial guidance to drive operations of the eCommerce B2C & B2B channels (Website & Mobile) within a market or geographical region.
Main Responsibilities;
- He/She is responsible for ensuring eCommerce Boutiques deliver the best-in-class consumer experience and user experience to prospects and Nespresso members
- Act as digital operations knowledge & matter expert, providing guidance & recommendations to operational teams to deliver a seamless & consistent customer experience across all digital touch points.
- Capitalize on knowledge of CMS & Web technologies to implement digital projects, providing project support to all relevant stakeholders to ensure adherence to globally defined eMerchandising guidelines & optimization of the digital customer experience.
- Responsible of the overall eCommerce site and customer journey quality ensuring consistency across assigned touchpoints & timely execution of digital content.
- Support and guide market's business & cross-functional teams to leverage ecommerce technologies by raising awareness on innovative tools & features
- Participate in the planning of the yearly digital activities on Nespresso eCommerce platforms in order to ensure that eCommerce, Customer & CRM roadmaps are taken into account within local ecommerce operation plan.
- Support eCommerce campaign operations (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives.
- Monitor eCommerce performance to ensure optimal market operations & platform management
- Ensure a consistent, contextual & relevant customer journey across all ecommerce platforms (including desktop, mobile site and app)
- Oversee digital asset management & complex HTML content to support global & local campaign activities while ensuring B2B & B2C websites are leveraging the most relevant practices, content & features
- Liaise with all business & IT stakeholders to ensure all digital content is up-to-date, relevant and compliant with global brand, security, content & commercial guidelines
- Monitor consumer journey and work closely with Supply Chain, CRC Team for enhancements
- Coordinate with the Global eCommerce performance & UX operations teams to ensure a seamless experience and optimized purchasing funnel across all platforms
- Leveraging eCommerce analytics insights and data, ensure optimization guidelines are followed & standards met to ensure optimization of conversion goals & objectives
- Leverage operational insights & global best practices to influence the optimization of customer journey and path to purchase
- Particiapate in having a best-in-class customer experience & performance through the assessment and optimization of eCommerce channels (mobile & desktop) in the fields of search, eMerchandizing, catalog management, personalization, brand content, services & compliancy.
Qualifications;
- Business or Commercial Degree in a related field with digital & e-commerce knowledge and experience
- 2+ years’ experience in managing digital & eCommerce platforms (eMerchandising, A/B testing, Personalisation, online customer journeys & Content Management Systems)
- Strong Webmastering experience is a strong plus
- Experience in e-commerce consumer journey and consumer experience management
- Understanding of Google Analytics is a must
- Knowledge in across multiple CMS and JIRA
- At ease with IT Technologies & architecture
- Proven track record in delivering end to end user experiences in a digital context
- Project oriented and Innovation minded
- English fluent is a must
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