Aspire Global Solutions is looking for a dedicated and customer-oriented Customer Service Representative (CSR) to join our team in the dynamic and fast-paced world of Online Food Delivery. As a CSR, your primary responsibility is to ensure a seamless and positive experience for our customers as they order food online. Your role will encompass a variety of essential tasks to enhance customer satisfaction and loyalty.
Key Responsibilities:
- Customer Support: Provide prompt, friendly, and accurate assistance to customers via phone, chat, or email regarding their food orders, deliveries, and any inquiries they may have.
- Order Management: Efficiently process food orders, including order placement, tracking, cancellations, and modifications. Ensure all orders are processed accurately and in a timely manner.
- Issue Resolution: Address and resolve customer complaints, concerns, and issues related to food quality, delivery, billing, or other order-related matters. Strive for first-contact issue resolution whenever possible.
- Menu Knowledge: Maintain an up-to-date knowledge of the menus, delivery areas, and policies of our partner restaurants. Help customers choose the right food options and provide recommendations when necessary.
- Technical Troubleshooting: Assist customers with technical issues they may encounter on our online platform or mobile app. Provide guidance on how to use the platform effectively.
Job Type: Full-time
Salary: Php18,000.00 - Php25,000.00 per month
Benefits:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Commission pay
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