$14 - $14.50 / hour
About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Earn up to $20/hour! This is a fully remote position and includes paid training.
Westgate Resorts is seeking Collections Representatives that will be responsible for all activity on accounts to maintain the best possible portfolio performance and customer service. With our flexible work-from-home schedule, it is possible to have work-life balance and supportive leadership directly available to you!
Our compensation package includes an hourly rate of $14.00/hour, or $14.50/hour if fully bilingual. Our generous commission structure is based on goal performance and has earning potentials of $500-$700/month. We also offer shift differential pay, which is 15% Monday-Friday after 5:00 PM, and 20% on Saturdays. You have the talent, we have the jobs; apply on our career site today!
As a Bilingual Collections Representative, you will:
- Handle inbound telephone calls with owners to collect all past due payments and down payments, while providing stellar customer service
- Identify accounts that need additional research or skip tracing to be contacted and take necessary action to ensure the account is contacted promptly
- Provide accurate information to owners regarding their accounts during every communication
- Problem solve and swiftly resolve owner inquiries, as needed
- Follow training and quality models to ensure proper Account Services methods are used and quality customer service is provided during difficult calls
- Use Positive Call Skill Drivers on every call to support a quality customer service levels
Training Schedule: All Paid Training!
2 Weeks, Fully Remote Training: Monday - Friday 8:00AM - 5:00PM
Call Center Hours of Operation
Monday - Thursday 12:00PM - 9:00PM EST
Friday - Saturday 8:00AM - 5:00PM EST
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
- Customer Service Representative experience
- Call-Center experience focused in Accounts Collection experience preferred, but not required
Education and/or Experience
High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
Physical Demands
Ability to operate a P/C, facsimile, telephone, calculator, and other related office equipment. Ability to sit at a desk and/or stand for extended periods of time. Ability to visually review handwritten and computer-generated documents, as well as view a P/C screen. Ability to make and receive telephone calls.
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
