The Role
If you have a passion for logistics/transport management and customer service, with a problem-solving mindset, the Supply & Logistics Coordinator role presents an exciting opportunity. Working within the ever-evolving energy industry, you will be part of a team dealing with global responsibilities, adapting to unique customer requirements while staying abreast of any changes in the external (logistics) environment.
Where You Fit In
TheCustomer Operationsteam is responsible for efficiently delivering the portfolio of products within theShell Catalysts & Technologies (SC&T)business worldwide.SC&T ships ~200 Mlbsglobally each year and handles ~300-500 orders/year.
We approach our work by ensuring brilliant basics of our work, being fundamentally digital and an agile organization. We also ensure that the customer experience we deliver are segmented according to their needs.
You will need to liaise with many internal stakeholders within the regions as well as external stakeholders (customers, third parties, etc.) in multiple international markets.Driving continuous improvement, coordinating/sharing best practicesacross regional SBO teams, and working towards improving the E2E sales and customer experience and logistics delivery.
What is the Role?
The Supply & Logistics Coordinators arecriticalto the success of SC&T business and in delivering upon the organization’s growth ambitions. You will beproviding superiorcustomer service throughout the E2E sales cycle: from inputting initial quotations to final delivery of product, billing and invoicing. This requires coordination of both internal (regional managers in the regions) and external (customers, third parties) stakeholders inmultiple markets. Furthermore, you will be responsible for real-time troubleshooting/problem solving, acting as the first point ofcontact.
What We Need from You?
International shipping / logistics related experience is required. Strong Import/Export knowledge and experienceand documentation,not limited to:
Good communication in English is a must
Transport documents such as:
SDS, Certificate of Analysis, Certificate of Origin, Customs Invoice,Packing lists, SAP invoice, CMR’s/ Bills of lading and Letters ofCredit
Good knowledge of SAP required, specifically the following modules:
Purchasing; Sales & Distributions; PCA Reports. Skilled level in MicrosoftOffice and Adobe
Excellent communication skills, ability to work individually, or as part of a team and build robust relationships with stakeholders, customers, and third parties.
Strong ability to prioritize multiple competing objectives and meet tight/demanding deadlines
Being oriented to the details
Strongproblem-solvingskills and confidence to make decisions
In this fast-pacedexcitingand challenging role,youwill need to rely on yourability tomake quick/timely decisions, trust yourinstincts,andbe creative with yoursolution-basedideasin ordertosuccessfullymeet the tight and demanding deadlines.
Establish and maintain close working relationships with regional sales associates and regional SBO teams
Unpredictable workload; must adapt to sudden shifts in workload demand and delegate responsibilities effectively to staff for business continuity
Keeping up with changes to SAP functionality
Industry knowledge: heightened security issues in transportation industry, customs organisations and refinery operationsandtrade and compliance
Ability to work effectively independentlyor aspart of a team
Passion to learn the Shell Catalysts & Technologies business
Extra information:
Working hours: 2nd shift (from 12 PM to 20:30)
place of work: Krakow
Full-time job
Hybrid work
Disclaimer
