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Überblick:
Bruker AXS is a leading global developer and manufacturer of analytical X-ray systems for elemental analysis and materials research. Our innovative solutions enable a wide range of customers in research and industry – including chemistry, petrochemistry, pharmaceuticals, metals and steel, semiconductor, cement, minerals and mining, automotive, forensics, environmental, art and conservation, nanotechnology and life sciences – to make technological advancements and accelerate their progress.
The function of the AXS XRM Service Manager (m/f/d) is to establish and manage a suitable technical support structure for our X-ray microscope products. The main focus will be on 2nd level and provide technical expertise for our global Field Service organization. This position is embedded in a healthy global service matrix interacting with the regional service leaders and managing the escalations. This function is highly technical oriented and problem solving oriented. The job scope includes the training of engineers and support in projects to improve service, products and customer support. Due to the very high technical skill level, this function requires a close interaction with R&D and operations. Aufgaben/Verantwortlichkeiten:
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the world’s leading analytical instrumentation companies, Bruker develops high-performance scientific instruments and high-value analytical and diagnostic solutions that enable scientists to explore life and materials at molecular, cellular, and microscopic levels. We have been driving innovation in analytical instrumentation for 60 years and today, Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and a strong reputation among its customers. Worldwide, more than 8,500 employees are working on this permanent challenge at over 90 locations on all continents.
Bruker AXS is a leading global developer and manufacturer of analytical X-ray systems for elemental analysis and materials research. Our innovative solutions enable a wide range of customers in research and industry – including chemistry, petrochemistry, pharmaceuticals, metals and steel, semiconductor, cement, minerals and mining, automotive, forensics, environmental, art and conservation, nanotechnology and life sciences – to make technological advancements and accelerate their progress.
The function of the AXS XRM Service Manager (m/f/d) is to establish and manage a suitable technical support structure for our X-ray microscope products. The main focus will be on 2nd level and provide technical expertise for our global Field Service organization. This position is embedded in a healthy global service matrix interacting with the regional service leaders and managing the escalations. This function is highly technical oriented and problem solving oriented. The job scope includes the training of engineers and support in projects to improve service, products and customer support. Due to the very high technical skill level, this function requires a close interaction with R&D and operations.
- Lead the service team in Kontich and manage the global 2nd structure
- Close alignment with divisional and regional management to provide best in class service support
- Cover technical escalations and support 1st Level to solve complex installation and complex/unknown technical issues
- Support Product Life Cycle and communication with R&D
- Prepare escalations towards 3rd Level and own the problem until the technical solution has been provided
- Prepare diagnostic trees, FAQ and training material to standardize complex problems and in 1st Level and 1st Aid
- Back-up for field service and remote engineers and provide onsite customer support if required
- A degree in an appropriate science or engineering discipline
- More than 3 years experience of high-voltage equipment
- More than 5 years experience in customer service
- Excellent technical skills for the analytical measurement systems
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