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We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Job Description
工作内容及要求：
保单行政：保单初审与交接、保单时效追踪、问题件处理追踪、续收追踪 就公司核保、保全等后援运营流程向销售队伍进行宣导培训
单证与行销辅助品管理：负责本机构内单证及行销辅助品的征订和分发、按公司要求进行重控单证的交接、系统登记和回销等工作
督促销售人员完成回执回访相关工作，配合进行客户投诉处理 银保通系统出单支持
定期追踪资格证到期情况，追踪、协助销售人员进行续证工作
配合机构人员招聘、新人入司、人员离职等相关工作，及时开设与维护系统架构与代码
做好CM/BSM的考勤记录、请假记录、考核资料填写，检查并按时上传团队活动量管理工具，进行活动量管理及追踪 银行手续费率系统设置申请、手续费结算相关工作
报表：基础报表、竞赛追踪报表、渠道报送报表 协助CM组织策划银行各类销售活动、产说会等，通过职场布置及业绩追踪，营造团队销售及竞赛氛围，推动销售业绩达成
机构费用报销
完成各项合规报告
职场与办公用品管理等其他行政工作
及时报告工作过程中所发现的违规事件或潜在风险，并提出纠正或改进建议；
完成上级安排的其他工作任务。
行为规范类：
遵守监管机构制定的各项规章制度；
遵守公司制定的各项规章制度，若中宏已参与regional & global 的各类工作项目，员工需遵照regional & global 相关规则和制度进行；
遵守公司或所在部门制定的业务操作流程；
行为操守符合国家法律、公司职业操守及道德规范守则和公司合规部的相关规定；
正直诚信，不向公司提供虚假的财务票据或资料；
敏锐的风险控制和合规意识。
录用条件：
知识 / 技能 / 学历
本科及以上学历，精算、保险、金融、医学类相关专业
三年以上银保销售支持岗工作经验，了解银保渠道运营流程 良
好的中英文沟通表达能力
熟悉银保市场产品情况
有卓越的个人学习力能力及带领学习型团队的能力
有为销售人员及客户服务的精神和态度
熟练运用Office办公软件
关键绩效指标（ 按重要性排列 ）
差错率低于2%
渠道满意度不低于90%
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .
