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The Why...
Fliway Group is one of the largest logistic and transport providers in New Zealand. We offer global supply chain solutions from international freight to warehousing & domestic delivery to a business or the home. We have over 450 team members nationally, 190 vehicles in our fleet, and branches nationwide. We also offer freight forwarding, customs clearance and national or international transport and courier services. This means that there are lots of opportunities.
You thrive on juggling multiple priorities, delivering excellent customer service and managing work to deadlines. You love the challenge of a fast-paced performance environment, and you understand the importance of customer service and know-how to influence others so you and the team can achieve.
You're already an experienced customer services supervisor, and you're ready to take on a new role with our client operations team at Fliway. We're one of the largest fully integrated logistics providers operating in New Zealand, offering our customers solutions from international freight to warehousing and domestic delivery to both businesses and homes.
You also like the fact that we pay competitively, offer scope for advancement, and we're located close to Auckland airport with parking, meaning this Monday to Friday role, with weekend work as rostered is perfect for you.
The What and Who...
Reporting to the Client Operations Manager, you'll be providing the day to day dedicated operational support to develop a pro-active relationship with nominated Key Customer Accounts. You'll have a clear understanding of the business needs and goals for these customer accounts while supporting the team to ensure reports are done on time and KPI's are within our customer's contractual requirements.
You'll be continually managing and reviewing internal and external processes associated with service delivery of both the company and the customers to maximise opportunities for service enhancement and improvement. You'll be meeting on a regular basis with the nominated clients to discuss service provision, promote and develop further opportunities for business growth, service expansion and improvement. You'll be auditing the operations compliance based on the SLA, and ensure the team members are well trained and delivering based on the SLA as well.
Previous working knowledge of a customer service role or key account support role within transport, freight or logistics sectors will definitely be a bonus. But the core requirements of this role mean that you've got awesome attention to detail, a great customer style, strong communication skills and you thrive when delivering under pressure.
What's more, you'll be proficient at Microsoft Office applications, excellent at Excel and be a quick learner in other relevant systems, teamed with having strong problem-solving skills.
Ultimately you never lose sight of the customer experience and you take pride in ensuring we deliver our promise.
We are looking for someone with a bright personality who has the ability to build and maintain effective relationships with a range of stakeholders in the position.
The How, When and Where...
The opportunity to work with a great team, competitive pay, discounted rates with a range of suppliers and insurance providers with free parking at an easy location near the airport. In joining Fliway, you'll become part of a 100% NZ owned transport, logistics and international freight forwarding company which is rapidly expanding.
If this sounds like the place and position for you, APPLY ONLINE NOW!
Please note as a standard recruitment process - you must be able to go through a Ministry of Justice check and ACC check to be considered for this position.
