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Role: German Customer Service Executive
Location : Cairo , Egypt
Skills Required :
Excellent writing and speaking skills in German (C1 level ) is mandatory and English is required on a B2 level
Previous work experience in an international airline environment / operations is a valuable advantage
Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
Graduate in any discipline / Under graduates
Willingness to search for required information from customer with a strong focus on solving clients requests
Proficient in Microsoft Office, Outlook
Willing to work in a contact center environment with rotational shifts
Key Responsibilities:
Deliver exemplary customer service via emails and phone calls
Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.
Graduate in any discipline / Under graduates
Willing to work in a contact center environment with rotational shift.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Job Type: Full-time
Language:
- German (Required)
- English (Required)
