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We are currently seeking a detail-oriented Short-Term/Vacation Rental Virtual Assistant. Our systems are pretty good but we need you to make them even better. This position wears many hats including:
- Concierge/ Guest Services – pivotal to our success and sustainability, it goes without saying we need to be highly attentive to our guests` needs, and local knowledge, anticipate needs, and work with ops teams for special occasions
- Reservations – extensive property knowledge, creating & adding guest profiles, keeping response time low and conversion rates high
- Office Admin – lots of miscellaneous tasks such as data entry, imputing rates, auditing our listings, writing photo captions, sending out reports, and assisting in our month-end process
This is a pivotal role within our organization and therefore we are only seeking passionate, hardworking rockstars to apply.
Some of what you’ll be doing:
- Responding to guests' inquiries, emails, and messages with an emphasis on a sense of urgency
- Keeping our property management system true & clean at all times by processing reservations, inquiries, owner stay requests, etc.
- Processing guest payments, sending payment requests, and late reminders
- Answer incoming phone lines
- Coordinate with appropriate vendors and personnel for all VIP, owner, and special request reservations to ensure they are 110% ready for the arrival
- Effectively communicating with the operations teams
- Inputting rates into the property management system
- Auditing our public listings for accuracy
- Proper reporting/ logging of all pertinent information
- Process & distribute arrival reports regularly
- Accurate vendor scheduling to ensure nothing is missed
- Documenting our processes and checklists, building our SOP manual dubbed “The PlayBook”
- Additional projects as requested
Requirements:
- Proven Short-term/ Vacation Rental Virtual Assistant experience
- Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses
- Detail-oriented would be an understatement
- Excellent time management, communication & organizational skills – we have a deep appreciation for genuine hospitality which means ensuring no balls get dropped
- Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners, and vendors
- Team player – this is a startup, we all wear many hats
- Tech-savvy/ quick learner since we utilize various computer systems
- Local area knowledge (preferred) - ideal candidates will possess a familiarity with the local area, its attractions & offerings
- Flexible schedule as our busy times fluctuate
- Tech Tools: Google Suite, Microsoft Office, Airbnb, VRBO, Phone.com & general tech-savviness
Why Join Us?
- Permanent work-from-home / remote set-up
- Competitive salary with financial incentives
- Medical and Dental Insurance
- Paid time off (PTO) such as sick days and vacation days
- 13th Month Pay
- Outstanding career growth
- Leadership opportunities
- Passionate, energetic & innovative work culture
- Friendly team-driven environment
- Skills and experience development
Job Type: Full-time
Salary: Php20,000.00 - Php50,000.00 per month
Schedule:
- 8 hour shift
- Night shift
Application Question(s):
- What Short-term/Vacation Rental platforms were you able to MANAGE?
Experience:
- Short-term/Vacation Rental Virtual Assistant: 2 years (Required)
- Virtual Assistant: 2 years (Required)
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