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Sou uma empresa: Navan
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveller - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer-facing and internal platforms. This is an exciting role where you will have a direct impact on our day-to-day operations, traveler experience and product development! What You’ll Do: - Assist our travellers with best-in-class personalized travel support, by helping them resolve issues before, during and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car and rail bookings. - Provide accurate and detailed fare information for hotel, flight, car and rail bookings, as needed. - Ensure traveller requests are responded to within SLA requirements by comfortably navigating between chat and phone systems and our online travel tool. - Follow company, client and vendor procedures and policies while providing the highest level of service to our travellers - Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveller - Provide regular feedback to Product and Engineering teams to ensure agents' tools are meeting the needs of our internal teams. - Participate in regular team meetings to ensure you are up to date on new product launches, industry updates and exciting team initiatives and programs. - Constantly improve your travel industry and platform knowledge so we continue to set the standard for best-in-class travel agents
Requisitos : What We’re Looking For: - Experience as a travel agent or similar role in the travel industry - GDS experience (Sabre, Amadeus, Galileo) in Travel Agency or Airline environment - MANDATORY REQUIREMENT - Fluency in German and English (C1 level minimum for both languages) - MANDATORY REQUIREMENT - Tech Savvy - not an expert but will be confident using technology - Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization - Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible. - An empathetic disposition with the ability to maintain a professional attitude at all times - An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries. - A skilled communicator with excellent verbal and written communication - A team player who thrives in collaborating, giving and receiving feedback and lifting others up - An interest in travel with a basic understanding of world geography Our offer: - Great salary plus performance bonus - Stock options from Navan - Meal Allowance - Connectivity allowance (eg. for electricity/internet expenses) - Free access to a Wellness app - Free access to the LinkedIn e-learning - Health and Life insurance - Free breakfast, snacks, drinks, fruit and coffee at the office - Relocation package (for people based outside Portugal and willing to relocate to Portugal) - Remote work - outside Portugal: 30 days per year (after 6 months of tenure in the company)
