- 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- Bachelor's degree in IT, computer science or equivalent
As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazon’s unique corporate infrastructure, service platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession.
Key job responsibilities
Provide ticket-based, walk-up and remote Helpdesk support for Amazon’s growing multi-site user base and environments.
Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling.
Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.
Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.
Research, procure, vet and deploy new hardware and software solutions.
We are open to hiring candidates to work out of one of the following locations:
Guangzhou, 44, CHN | Shenzhen, 31, CHN | Shenzhen, 44, CHN
- Experience supporting video conference and teleconference equipment
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