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Must have Housing Benefit and Revenues experience, Knowledge of Northgate
- Proven experience of working in a call centre, helpdesk or similar role.
- Evidence of speaking directly with customer either by telephone, electronically via e-
mail or social media
- Excellent written and verbal communication and interpersonal skills
- Worked in an environment where responsibility to resolve issues and use of initiative
was required.
- Experience of using computer systems in the workplace regularly and frequently to
input data or retrieve information.
- Background in local government preferable
- Experience in one of the following areas Housing Repairs, Planning, Environmental
Health or Waste and Recycling desirable.
* Role is a mix of office based and remote working
Job Types: Full-time, Contract
Contract length: 7 months
Salary: £15.00 per hour
Benefits:
- Cycle to work scheme
- Free parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Experience:
- Customer service: 2 years (required)
- Administrative: 3 years (required)
- Benefit and Revenues: 2 years (required)
Work Location: Hybrid remote in Cambridge
Reference ID: 5231962
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