$ads={1}
Job Information
Industry
Banking
Salary
8500
Work Experience
4-6 years
City
Alexandra Road
State/Province
Singapore
Country
Singapore
Zip/Postal Code
119954
Job Description
- Support Engineer part of Service Recovery team providing first class services for cross-functional RM suite of applications for Digital banking
- platform (e.g. Customer on boarding, STP Account Opening etc.).
- Experienced in Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in
- L2 Support role.
- The specialized Applications Support IT Production Support Engineer is responsible to Deliver a 1st class Production Support service to
- stakeholders , Responsible for availability, incident, problem and capacity management for the applications in scope ,
- Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within
- team, manager and department, Drive technical remediation in line with agreed non-functional requirements , Evidence continual service
- improvement of processes and tasks (via automation) , Ensures essential process / procedures are followed and contribute to defining
- standards , Coach and be receptive to coaching to uplift the team’s and your individual knowledge , Communicate complex technical issues
- to business users in a language they understand , Contribute in effective knowledge management best practices within team and
- organization
Benefits
What we can offer you
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element!
Annual Leave. Medical Leave, Insurance Coverage, Yearly appraisal
$ads={2}
