International Consumer – Outsourcing Associate – Warsaw
JPMorgan Chase has undertaken an aggressive digital transformation strategy, and is investing in innovative ways to attract customers, deepen customer engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the centre.
Culture is as important to us and we are looking for intellectually curious and honest, passionate, hungry individuals who would like to expand their skills whilst working on a new exciting venture for the firm. As part of JPMorgan Chase & Co.’s global team of product leaders and innovators, your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.
You will be working within a larger team that is responsible for Regulatory Interactions, Governance, Integrations and Outsourcing for International Consumer Banking (ICB) Line of business and your area of responsibility will be in the Outsourcing team. Given the Dynamo culture of helping where the need arises, you will collaborate across all ICB to help in the management of ongoing suppliers as well as regulatory reporting deliverables and design, assist in the development, implementation and management of processes related to outsourcing and any other new projects the team takes up.
Job responsibilities:
- Supplier lifecycle (onboarding, steady state and termination) oversight and support
- Quality Control reviews of all supplier onboarding and steady state tasks
- Project management oversight and reporting, with a focus on supplier management. Identify and implement continuous service improvement opportunities
- Ensuring compliance with firmwide and local Policies, Standards & Control Procedures, working within the confines of the applicable governance and regulatory requirements.
- Design, distribution and continuous support of Outsourcing metrics, status updates, management, and other reporting as required.
- Develop a strong understanding of the overall business and technology processes across International Consumer to deliver on the team’s/ICB’s objectives.
- Innovate and design solutions and contingencies in the assurance and oversight of Supplier Risk.
Required qualifications, capabilities, and skills
- Demonstrated understanding and experience in compliance, controls or operational risk.
- Ability to communicate with various stakeholder groups at different levels and within different areas of the business.
- Excellent written and verbal communication, critical thinking skills, effective interpersonal skills and strong formal presentation abilities
- Strong vendor relationship management experience and contractual oversight/negotiation experience
- Understanding of EU/UK Outsourcing Regulatory requirements
- Strong project management experience/understanding, having managed multiple tasks/projects concurrently with the ability to continuously multitask
- Self-starter and ambitious to develop in a fast-moving firmwide function, that is forward-looking and Service Delivery oriented.
Preferred qualifications, capabilities, and skills:
- Understanding of IT environment (cloud infrastructure, architecture, data management)
- Experience in working within Agile environment (Scrum / Kanban) and comfortable with tools including Jira, Confluence
- Bachelor’s Degree
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
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